01Cancelling an Order
You can cancel a ready-to-wear order free of charge any time before it is dispatched — just call or WhatsApp us with your order number. The full amount is refunded to your original payment method.
Once an order has been dispatched it can no longer be cancelled, but you can return it under the policy below once it arrives.
02Returns & Exchanges
Ready-to-wear pieces can be returned or exchanged for a different size within 7 days of delivery, provided they are:
- unworn, unwashed and unaltered;
- returned with all original tags, packaging, dupattas, belts and accessories;
- free of perfume, make-up, stains or other signs of use.
A size exchange is free; we cover the shipping both ways. Returns for a refund are subject to a quality check at our boutique.
03What Can’t Be Returned
For hygiene reasons, and because some pieces are made or changed for you alone, the following cannot be returned or exchanged:
- bespoke, made-to-measure or customised garments;
- ready-to-wear pieces that have been altered at your request;
- items bought in a sale or with a promotional offer, unless they arrive damaged;
- accessories such as potli bags, stoles and dupattas sold on their own.
Colours on screen can differ slightly from the fabric, and hand embroidery varies a little from piece to piece. These natural variations are part of handcrafted clothing and are not considered defects.
04Bespoke & Tailored Orders
Bespoke garments are cut from fabric chosen for you, so they follow their own terms:
| When you cancel | What is refunded |
|---|---|
| Before the fabric is cut | Your full advance |
| After the fabric is cut | The advance is non-refundable |
| After tailoring is complete | No refund; the garment is yours to collect |
Fit is our promise: if your bespoke garment needs adjusting, we alter it free of charge until it fits as agreed at your measurements.
05How to Return
- Call, WhatsApp or write to us within 7 days of delivery with your order number and the reason for the return.
- We confirm the return and arrange a pick-up, or you can bring it to our Amritsar boutique.
- Pack the item in its original packaging with all tags attached.
- Once it reaches us and passes the quality check, we send your exchange or start your refund.
06Refunds
Approved refunds are issued to your original payment method within 2 working days of the quality check. Depending on your bank, the amount takes 5–7 working days to appear in your account. Cash payments made at the boutique are refunded by bank transfer.
Original shipping charges are non-refundable, except when the item arrived damaged or was not what you ordered. If you prefer, we can issue store credit instead, valid for 12 months.
07Damaged or Wrong Items
If your order arrives damaged, defective or isn’t what you ordered, please contact us within 48 hours of delivery with photographs of the item and its packaging. We will collect it at no cost and send a replacement or give you a full refund, shipping included.